Quality Management & Commitment to Excellence

About ISO

ISO (International Organisation for Standardisation) is the source of the ISO 9001 standard. ISO is a network of many national standards institutes from 146 countries working in partnership with international organisations, governments, industry, business and consumer representatives. ISO produces standards for specific tasks. The ISO 9001 Standard defines the requirements for a Quality Management System, that enables a company to ensure that they are able to provide products or services to a high standard on a consistent basis and it provides a mechanism to allow the company to set targets, measure effectiveness of procedures and to identify areas for continuous improvement.

ISO 9001:2008 Statement

Fulcrum Maritime bears the BSI Kitemark. This is your assurance that samples are regularly subjected to rigorous, independent testing to ensure that we comply with stringent standards for safety, product performance, or reliability. In addition, the Kitemark also means that the quality systems of Fulcrum Maritime where the LRIT Service is made, is systematically assessed. The Kitemark is therefore Fulcrum Maritime’s commitment towards maintaining the highest possible standards.

Our Vision

We aim to be the provide the best service for Long Range Identification and Tracking of Vessels, by providing the highest quality of service and the highest level of responsiveness to our customers needs. We aim to give our customers the best possible return on their investment, which will in turn enable them to achieve their own goals for efficiency and excellence.

Our Mission

We aim to achieve our vision by the application of a robust and high quality management system that enables us to monitor and continuously improve our services.

In everything we do, Fulcrum put the customer at the heart of our operations, whether the customer is an individual ship owner or a large government institution.

Our commitment to our Customers

- Providing value through excellent product cost/performance, rapid integration ability and customer support.

- Enabling customer success by providing business solutions that genuinely meet customer needs.

Our Commitment to Continual Improvement

- Establishing and maintaining reliable methods, processes and relevant performance metrics, measuring performance against set objectives.

- Providing adequate tools, procedures, time and training so that employees can do their jobs right the first time, every time.

Fulcrum Quality Policy

- To meet or exceed customers’ requirements and satisfy their expectations judiciously.

- To continually improve our services

- To be compliant with SOLAS regulations for LRIT

- To ensure that our core business is successful and profitable.

This policy is fulfilled through the adoption and implementation at all times of the Quality Management System and Procedures as defined by the ISO 9001:2008 standard.

What this means to you

This means you are working with a committed company, that always has your best interest, ensuring you have a professional service at all times.

We aim to give you the very best service that we can. We recognise, however, that there may be times were we do not meet your expectations of us and for this reason we provide the following procedure to provide guidance and clarity to the process that we will follow if you should contact us with a complaint.
Please take a look at our Complaint Procedure.


Updated 29/09/2013

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