Privacy Policy


Fulcrum Maritime Systems Limited is committed to safeguarding your privacy. This privacy policy sets out how we will use your personal data.

1. Who are we? We are part of the CLS Group and are a company registered in England & Wales with the registration number: 06635456

2. What personal data is collected? In the provision of our services, whether or not you become a customer, we may ask you to provide personal data. Personal data is data that could be used to identify you, such as your:

  • Name
  • Registered address
  • Email address
  • Telephone number
  • Services that we have provided to you in the past
  • Information about online registration
  • Information about how you use our website
If you supply any information to us for billing and you are not the account holder, you must have the authority of the account holder. If you supply credit card information to us, you must have the authority of any secondary card holders such as family and friends, to provide their personal data to us and you should share this privacy policy with them beforehand. We collect personal information about you whenever you use our services. The sources of any personal data collected indirectly will be mentioned in this statement. Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality or biometric information are special categories of data requiring additional protection under European Union and UK data protection law and is referred to here as “sensitive personal data”. We do not collect sensitive personal data, which is not required in the provision of our services.

3. What do we use your information for? We will use your personal data to provide information the services that you have requested from us. Data is collected and used on a lawful basis only which is outlined below. You are free to withdraw your consent at any time. However, this may result in us not being able to provide a full service or to do certain things for you.

Lawful basis Purpose
To provide a service To take steps at your request prior to entering into a contract

To decide whether to enter into a contract

To manage and perform the contract

To ensure our records remain relevant

Our legitimate interest For good governance, accounting, managing and auditing our business operations

For market research, analysis and developing statistics

To send you marketing communications with your consent

Legal obligation When you exercise your rights under data protection law and make requests

For compliance with legal, regulatory requirements and related disclosures

For establishment and defence of legal rights

For activities relating to the prevention, detection and investigation of crime

To verify your identity, engage in fraud prevention and anti-money laundering checks

To monitor emails, calls, other communications, and activities on your account

Your consent When you request we disclose your personal data to other people or organisations

When we process any special categories of personal data at your request

To send you marketing communications where we have asked for your consent to do so

4. Data retention period We will retain your data whether you become a customer or not for: As long as necessary to deal with your query As long as you might legally bring a claim against us After your account has been closed or otherwise come to an end based on our legal and regulatory obligations to keep records of transactions.

5. Your rights under the General Data Protection Regulation (GDPR) The General Data Protection Regulation 2016/679 is a new data protection law which comes into full effect on the 25th May 2018. It replaces the Data Protection Act of 1998 (DPA 1998). GDPR addresses the main principles of data protection and the potential export of personal data outside the EU and EEA. The GDPR aims primarily to give control to citizens and residents over their personal data, this includes:

  • The right to be informed
  • The right of access
  • The right of rectification
  • The right of erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

If you would like further information about data protection you can visit the Information Commissioner’s Office (ICO) at ico.org.uk. The ICO is the UK’s independent authority set up to uphold information rights in the public interest and data privacy for individuals. We comply with all ICO regulatory and statutory requirements. You have the right to make a complaint to the ICO regarding the handling of your data.

6. Sharing your information We will not sell, share, or rent your information to others except as set out in this Privacy policy. However, in the event of the sale of the Company or its assets, your personal details may be disclosed to the purchaser of the Company or the purchaser of its assets. Our website may contain links to other sites. Fulcrum is not responsible for the privacy practices or the content of other websites.

7. International transfers Your personal data may be transferred outside the UK and the European Economic Area. If these countries do not have adequate protections for personal data under applicable laws we will take all necessary steps to safeguard your personal data.

8. Opting out of marketing communication Please be aware that we do sometimes send marketing communications that promote our products and services and those of our strategic partners. When we collect information directly from you we may ask you if you do not want to receive our marketing communications. We will respect your choice as to what communications you wish to receive and how these are sent. You are free to opt out of receiving all communications from us and our strategic partners at any time by contacting us.

9. Use of cookies Our website uses cookies. A cookie is a piece of data stored on your computer's hard drive that identifies your computer while you are using our site. Once you shut down your browser software, the cookie simply terminates until you re-enter the site. Cookies have a number of uses. For example, cookies are part of the mechanism that allows you to log in and out of our website rather than having to enter your password repeatedly during a session. Cookies can be used for analytics purposes to estimate the number of users to our site. Once you are logged in, cookies can be used to enable us to track and target your interests to enhance your experience on our site. They may also be used for other purposes, such as to maintain the security of the site and provide information on what we need to do to provide administration support to the site. We provide specific details about the cookies we use and the reasons for using these cookies in our Cookie Policy to enable site visitors to make an informed decision and thus provide informed consent.

10. Reviewing, correcting or updating your personal data If any of your details are recorded incorrectly and need to be changed, please contact us on: + 441708 788 400 with details of the required changes and the reasons for the change. Proof of change of address may be needed. Customer Services opening times: Monday to Friday 9:00am – 5:00pm Alternatively, you can write to the Data Protection Officer (DPO) regarding accessing your personal data or any part of this privacy policy by writing to Fulcrum Maritime Systems Limited, 3 Park Mews, 15 Park Lane, Hornchurch, RM11 1BB or emailing enquiries@fulcrum-maritime.com.

11. Changes to the Privacy Policy Should our privacy policy change, we will notify you by email to your registered email address, so you will always know what information we collect, how we use it and under what circumstances, if any, we disclose your personal data. If we want to change the use of personal information we've already collected about you, we will notify you by email. If you have not provided us with your email address you must regularly check the website for an up to date version of the privacy policy. It is then up to you to decide whether you will let us use your information in this way. We will use information in accordance with the privacy policy under which the information was collected unless you withdraw consent.

12. Important information Information Fulcrum Maritime Systems Limited hold about you, will be used to provide the products and services requested and for identification, account administration and fraud/loss prevention purposes.

13. Enquiries regarding the website or Policy If you have questions or concerns about our Policy, how we process your personal information, or would like us to correct your personal information, please contact us at: Fulcrum Maritime Systems Limited, 3 Park Mews, 15 Park Lane, Hornchurch, RM11 1BB, telephone: + 441708 788 400